FAQ - Frequently Asked Questions at EuroVikingCasino
REGISTRATION – FAQ
Why should I register?
We offer new and unique games! It is home to fantastic games that can’t be found anywhere else. Before playing our games for real money you need to register an account. Signing up is easy and completely free.
How do I register?
It’s so easy to join! From the main lobby click on ‘Log In logo’ and then on the “join now” button from here you should simply follow the on screen prompts.
Do I need to provide ID when opening an account?
We use the latest technology to perform necessary security and age verification checks – this means that in the vast majority of cases, we’re able to automatically verify your details. In the event that we’re unable to do this, we may ask you to provide relevant documentation to satisfy regulatory or legal requirements. These items can include, but are not limited to, passport, driving licence and utility bills. We may also need to ask for additional documents at a later date.
Is your site secure?
Your personal information is kept secure at all times. Your password is not visible to anyone including internal staff and should not be disclosed. If you feel that your information has been compromised please change your password and let Customer Support know as soon as possible.
We follow industry-wide best practice to keep your account safe by using the strictest processes to ensure that your details are stored securely and we have implemented strict data protection and storage policies as set down by and regulated by the Government of Gibraltar. These policies also meet UK and EU standards.
Why can’t I login?
You should ensure that you are entering the correct login details, should you enter these details incorrectly three times your account will be locked as a security precaution, in this case you will be required to contact us. In all cases please make a note of any messages you are receiving and contact our Customer Support team who will be able to assist you.
What if I have forgotten my password or username?
If you have forgotten your password or username please contact Customer Support and we will then take you through a simple but secure authentication process, before your details are re-issued
ACCOUNT – FAQ
How do I deposit money in to my account?
Once logged in, select the DEPOSIT option from the menu on the right side of the lobby. Select your preferred Payment Option, you will be asked to fill in the details for your required payment method, enter the amount you wish to deposit, and simply follow the instructions. Once completed the amount deposited will immediately show on your account and you can use it to play right away. All deposit options used MUST be in the name of the registered player and all transactions are made in GBP.
Are my payments safe?
Yes. We meet requirements set out by Visa, MasterCard and all major Ewallet providers including voucher based payment providers, ensuring that your financial information is safe and secure at all times. Furthermore all card transactions are processed by a global leader in online payments, providing a robust and secure payments system.
Your funds are held in a separate bank account to our company funds and we are not allowed by regulation to borrow money against it or put it at risk in any way.
Does it cost anything to make a deposit?
No. We don’t not charge you to make a deposit; the whole amount that you deposit with us will be added to your account balance. However we cannot be responsible for any charges that your bank or payment provider may levy.
How much can I deposit?
The minimum amount you can deposit in to your account is £10. You are also able to set your own limits of how much you can deposit each day. The maximum amount that can be deposited in a 24 hour period depends on your chosen payment option
What if my deposit fails?
If you are having difficulties in depositing, please confirm that the details you have provided are accurate and that you have the required funds available in your account. Our Customer Support team may be able to provide you with more details regarding your failed deposit; however in such cases we recommend that you either contact your bank or alternatively select a different payment method.
How do I use NETeller?
Step 1 : Opening your NETeller account
Simply log on to the NETeller website and complete the registration process.
You will receive a 12-digit NETeller (1-Pay) Account ID and also a NETeller Secure ID. The Secure ID adds another layer of security to the deposit process.
Step 2 : Registering your details
When you have your new NETeller account details, you will then need choose a way of putting money into your NETeller account. You can use a credit card or use the NETeller ‘Instacash’ system to deposit and withdraw using your bank account directly.
Step 3 : Depositing your funds
Deposit your money into your NETeller account and then log on to your Nektan casino account and follow the on-screen instructions to transfer your funds instantly to your casino
Rules For NETeller deposits:
All payments from and to your credit card are made by NETeller therefore all such queries should initially be directed to them.
All money from a NETeller account must be paid back to the same NETeller account when withdrawing.
All deposits must be made from a NETeller account with the same account name and details registered on your casino account
How do I use Boku?
Boku is a quick and easy way to deposit via your mobile device. Your deposit is charged directly to your mobile telephone bill by using your mobile number, which is required on your first Boku deposit. All subsequent deposits will only require you to enter your deposit amount and submit the payment, after which your balance will be automatically updated. Boku deposits are done in increments of £5. The minimum deposit is £10, with a maximum of £30 a day. Boku is only live with 02, Vodafone, 3 & EE. Boku will not work if Virgin is your mobile phone service provider.
Withdrawals will be either via bank transfer or to an alternative payment option, you should be aware that Boku does not allow withdrawals back to your mobile provider. We may require you to register a different payment option to allow for a withdrawal should you not want to use the bank transfer option.
How do I use Paysafecard?
When depositing with Paysafecard, neither a bank account nor a credit card is needed. You will need to find your local sales outlet with the search feature. A Paysafecard is available in the following amounts: 10, 25, 50, 75 or 100 GBP. Pay online with Paysafecard by simply entering the 16-digit Paysafecard PIN. Deposits are instantly credited to your Nektan gaming account. The minimum deposit is £10
Withdrawals will be made via Payouts to my Paysafecard. Completing the free sign-up process opens your my Paysafecard account. The email address used for your my Paysafecard account must be the same as used for your Casino account registration.
How do I use Skrill 1 Tap?
Register a Skrill account at https://www.skrill.com/en/
Deposit funds in to your Skrill account.
Login to your casino account and select the cashier
You will see Skrill 1 tap as a payment option, select this and the amount to deposit
Your casino account balance will be updated instantly
We recommend that you always check the Skrill terms and conditions
How can I withdraw my money?
You can make one withdrawal per 24 hours.
To make a withdrawal simply go to the menu on your account, click on transactions, and then the withdraw icon, insert your password and the amount that you wish to withdraw.
The minimum amount you can withdraw is £20, the maximum amount is £2,000.. When you make a withdrawal the money will immediately be deducted from your account balance. Please note that all withdrawals will be checked prior to processing and these checks can take up to 72 hours. In some instances our payments and fraud team may require additional time, or you may be required to provide identity verification documentation prior to the withdrawal, if this is the case you will be informed via email as soon as possible.
Transactions made using debit or credit cards can take up to 3-5 working days to clear with your card provider.
How do I change the payment method on my account?
In order to change your payment method, please go to deposit section on the right side of the lobby and then select other payment options if you encounter any difficulties please contact the Customer Support team.
Note that the AML rules state that winnings (where possible) must be withdrawn to the same payment options used to deposit.
Is my information kept confidential?
All your information will be handled confidentially and will not be given or sold to any third party unless we are legally obliged or we have your express permission.
Can I open more than one account?
No. As your account contains personal and financial information relating to you, we only allow one account per person, because of this we do not allow sharing of an account with anyone else. We also reserve the right to immediately terminate multiple accounts if we believe they are being operated by the same person.
Why is my email address shown as already in use?
Because we only allow one account per person, and that we use your email address as part of the account authentication process, it can only be registered with us once. This means your email has already been used to set up an account.
GAMES – FAQ
How do I know whether the games are fair?
Our table and slots games use a Random Number Generator (RNG), which randomly generates results. The randomness is closely and regularly monitored in-house by Nektan (Gibraltar) Ltd. experts and has been certified externally by a leading industry independent testing company. NMI is a reputable, internationally recognised, Accredited Testing Facility.
Where can I find my results?
You can also see a history of your games by visiting ‘your account’ area in the lobby. Here you will see a graphical representation of your last ten games along with a complete history of your transactions?
How do I claim my winnings?
Every time you win, your prize will automatically be credited into your account balance. You can withdraw this balance at any time so long as it is £20 or greater, and you have not made another withdrawal in the past 24 hours.
How much can I win?
Each game has its own table showing the relevant payout structure. Please select the Payout Table button on each game for full information.
BONUSES – FAQ
What are bonus funds?
Bonus Funds are considered to be a second account balance although, bonus funds cannot be withdrawn, they are only withdrawable once converted to cash.
How can I spend my bonus funds?
Your bonus balance can be used the same way as cash on most of our games although it will be used after your cash balance. You should check the individual bonus terms to establish which games are allowed.
Can I withdraw my Bonus Balance?
Each bonus will have a required ‘turnover’ meaning that you must play the deposit and bonus funds through a certain number of times prior to withdrawal. Please note that not all games count as 100% of the required turnover, specific details can be found in the individual bonus offer terms and conditions.
If you attempt to make a withdrawal from your cash balance before you have completed your bonus funds required turnover, you will forfeit the remaining bonus balance on your account.
Please note that low risk wagers, or any low risk play strategy, which we might believe not to be in line with the spirit of the promotion will not count towards the turnover requirement i.e. bets that cover either red & black or odd & even.
Do all bets count towards required bonus turnover?
Not all bets placed will count 100% towards your turnover. Please refer to the bonus specific terms and conditions for full information.
What is your Welcome Bonus offer?
Full details of our current welcome bonus can be found by clicking on the welcome banner in the casino lobby.
What is the minimum deposit to claim a bonus?
Each bonus has its own specific terms and conditions, that advise you of the required deposit amount. To claim our welcome offer you must deposit a minimum of £10.
Are bonus funds available to play with immediately?
Yes. As soon as your bonus has been credited in to your account it is available for you to play with although your cash balance will always be used before your bonus balance.
How much do I have to play to release the bonus?
Each bonus will have its own required ‘turnover’, meaning that you must play the deposit and bonus funds through a certain number of times prior to withdrawal. i.e. if you receive a £10 bonus that has a turnover requirement of 40 times you must wager £400 prior to requesting a withdrawal (£10×40=£400). Please note that not all games count as 100% of the required turnover, specific details can be found in the bonus offer terms and conditions.
How long is my bonus valid for?
Please refer to the bonus specific and general terms and conditions for full information, as validity periods may vary.
GENERAL – FAQ
Who are we?
This network is operated by Nektan (Gibraltar) Ltd and is licensed by both the Governments of Gibraltar and United Kingdom
Effective Date December 8th 2016